Warranty Policy

At Apex we are committed to customer satisfaction and all products are controlled for quality and size through a rigorous quality assurance and control system. In the rare case that our product(s) fail to delight, customer(s) may avail of our following warranty facility.

  • We offer warranty on the products sold by us by full replacement due to major material and/ or workmanship defects, or by repair of minor material and/or workmanship defects.
  • Major material and workmanship defects are limited to i) Sole abrasion and sole cracking ii) Upper tearing or sock material cracking or insole cracking iii) Ornaments, trims, elastic, zipper and buckles (excluding product disclaimer) failure and removal where repair is not possible.
  • Minor material and workmanship defects are limited to i) Upper polishing variances ii) Sole bonding defect iii) Lace tearing iv) Hand stitch failure v) Buckle and buckle elastic change vi) Velcro change vii) Trims, rivet and eyelets cracking and removal.
  • Customer(s) can avail our warranty facility under the terms of this warranty policy on his/her purchased product(s) within 30 (thirty) days after delivery/collect the same only through any Apex own retail outlets.
  • Replacement under the terms of this warranty policy can only be done with the product(s) of the same and/or higher value subject to payment of the price difference.
  • Repairing under the terms of this warranty policy will be done within 10 working days after placing the claim.
  • No warranty facility will be applicable under the terms of this warranty policy without online purchase receipt/invoice.

Guaranty Policy Exclusively for “Chirbena”

  • We offer guaranty on Chirbena Product(s) sold by us by full replacement due to major and minor material and/or workmanship defects.
  • Major material and workmanship defects are limited to i) Sole abrasion and sole cracking ii) Upper tearing or sock material cracking or insole cracking iii) Ornaments, trims, elastic, zipper and buckles (excluding product disclaimer) failure and removal where repair is not possible.
  • Minor material and workmanship defects are limited to i) Upper polishing variances ii) Sole bonding defect iii) Lace tearing iv) Hand stitch failure v) Buckle and buckle elastic change vi) Velcro change vii) Trims, rivet and eyelets cracking and removal.
  • Customer can avail our guarantee facility under the terms of this guarantee policy within 12 (twelve) months after purchasing his/her Chirbena Product(s).
  • Replacement under the terms of this guarantee policy can only be applicable with the Chirbena Product(s) of the same and/or higher value subject to payment of the price difference.
  • No guarantee facility will be applicable under the terms of this guarantee policy without original purchase receipt/invoice and guaranty card.

Special Terms

Special terms will be applicable on above exchange, warranty and guaranty policy;

  • During any sales campaign Product delivery timeline may vary.
  • Customers can exchange, replace and repair his/her purchased product(s) under the terms of above policies only once.
  • No cash refund will be applicable in any manner.
  • The product(s) purchased under any DISCOUNT price/sales campaign cannot be exchanged, replaced or repaired under the terms of above policies.
  • Apparel items like undergarments and socks will not be exchanged, replaced or repaired under the terms of above policies, due to hygiene factors.
  • Customer can avail warranty and guaranty facility on his/her purchased product(s) subject to reasonable and foreseeable use of the same. Claim against damage due to misuse, but are not limited to, poor maintenance, neglect, abuse, installation or alteration that is improper or inappropriate, used outside of the purpose of the product, improper care, normal wear and tear, abrasive, sink in water, hole, burn or shrink will not be entertained.