Sign Up & Log In

How do I create an account on Apex?

You can create your account on Apex by entering and verifying your mobile number. Click on "Register" after that and fill up the form to create your Apex Account.

How do I login on Apex? I used to login with email, Google/Facebook login?

For older users of Apex who used to login with email/Google/Facebook, enter your mobile number and OTP, then choose your method of login under "Already have an account?". Once you have entered the details, you will be logged in to your account. Next time onwards, you can use your mobile and OTP for easy login.

Why am I asked for password after entering OTP while trying to login?

Apex security policy sometimes requires you to enter your password if you have not logged in with OTP for a very long time. This is done to ensure that no one else can access your account after you have discarded your mobile number and it is assigned to someone else as per government policy.

Can I still login with a password on Apex?

You can login with your mobile number and password. This works if your mobile number is verified on your account. To login with mobile and password, enter your mobile number and "Continue". On the OTP page, you will find the option to login with a password. However, it is highly recommended that you login with OTP for convenience and security.

What if I do not receive an OTP due to poor network connectivity?

If you are not receiving an OTP use the "Login with password" option to login to your Apex account. And you will get the OTP on email too.

What is account recovery on Apex?

You can go to account log in option and select ‘Forgot Password’. You will receive an email with password recovery link to you registered email address.

How can I change my mobile number that I use to login on Apex?

You can log in to your account and change it from your Profile > Edit Profile.

Why is my account locked?

Apex locks your account for a specified time period or permanently in case there are too many failed login attempts to your account. This is for the security of your account. You should be able to gain access back to your account by resetting your password or call customer care for further help.

How to get registered on Apex Rewards?

If you have made a purchase of Tk. 1700 or above, our store manager registers for the Apex Rewards Program with your Phone Number. We have created this program only for our regular/loyal customers who will be able to enjoy the perks of discounts or offers designed especially for you.

Please see the link -