Rewards FAQ

Apex Rewards is a reward-based loyalty program for Apex customers. It provides members the opportunity to discover and win many exciting rewards and exclusive benefits all while earning loyalty points.

Customers spending Tk. 1,700 or above are eligible for membership. Valid name and mobile number are mandatory for registration.

There are four membership tiers for the program.

• Regular: Customers spending 1700-2499 yearly are eligible for Regular membership.
• Silver: Customers spending 2500-7499 yearly are eligible for Silver membership.
• Gold: Customers spending 7500-14999 yearly are eligible for Gold Membership.
• Platinum: Customers spending 15000 and above yearly are eligible for Platinum membership.

Customers will get 100 welcome bonus points when they register to Apex Rewards Program for the first time.

Platinum members with MTB credit cards are eligible for MTB Platinum membership. Once they register as MTB Platinum members, they will receive a 2000 Tk. welcome cashback. On top of this, they are also eligible for all benefits reserved for platinum members.

No, they can register from retail stores only.

• Regular members can earn 1 point for every 200Tk. purchase
• Silver members can earn 2 points for every 200 Tk. purchase
• Gold members can earn 4 points for every 200 Tk. purchase
• Platinum members can earn 5 points for every 200 Tk. purchase

1 point is equivalent to 1 taka. Members can redeem points while they are shopping unless stated otherwise.

2000 points can be redeemed per transaction at a maximum.

A minimum of 100 points can be redeemed at a time.

Points will be valid for 1 year only unless otherwise mentioned. Validity may be different for special campaign points which we will communicate with customers separately.

Yes, but points need to be redeemed in multiples of 50 and a minimum of 100 points per transaction, and a maximum of 2000 points per transaction can be redeemed.

Yes, members will receive an OTP SMS. The OTP will then be verified by the cashier.

Members can redeem points at any Apex outlet. Discount outlets and discount products are not under Apex Rewards Program.

No. Any coupon, unless stated will not be applicable on discounts or another ongoing campaign.

Members must provide their mobile numbers at the cash counter to earn & redeem points against their purchase(s)

Yes, when a member joins for the first time, they receive 100 welcome points.

The members will get the points from the same purchase. For example, if a member joins the program with a purchase value of 1700 taka, they will get 8.5 points (1700/200) along with 100 welcome points. His total points will be (100 + 8.5) 108.5 points.

Members will get points as per the tier they are members of. Whenever their purchase value matches with a tier’s minimum entry point, they will start getting points according to the respective tier’s point allocation method.

For example, Silver members (entry point 2500 Tk.) get 2 points every 200 Tk. and Gold members (entry point 7500 Tk.) get 4 points every 200 Tk.

If a customer who is a silver member, who has already purchased 6000 Tk. in a year, makes a 4000 taka purchase on his next transaction to upgrade to Gold member, for 1500 Tk. (7500-6000) he will get 2 points per 200 Tk. spent and for the rest of 2500 Tk. (4000-1500) he will get 4 points per 200 Tk. spent since at this point he became a Gold member.

No. If in one invoice, there are 2 items, and one of them is at a discounted price, points will be issued only on the non-discounted item. The point will be not be issued against the discounted product.

No.

Points will be issued for online purchases but in this case, customers have to make their purchase from apex4u.com.

Yes, if they purchase from apex4u.com.

Apex Footwear employees cannot register for ‘Apex Rewards’.

Details can also be found at this link: https://apex4u.com/apex-rewards

Yes, customer can redeem their point from the Franchise store.