Orders

Can I buy shoes online without trying them out?

Buying shoes online without trying them on is not a problem if you know your size correctly. This is because in Bangladesh, almost every shoe company follows a standard sizing system.

How to place an order on Apex?

Easy!

Following are the steps to place your order successfully:

Step 1:
Go to the product details page and click “Add to cart”

Step 2:
Select color & Size

Step 3:
Click Buy now

Step 4:
Place Address

Step 5:
Select Payment methods (Here customer also get Apex Reward Points option)-To apply voucher, click “View Offer”

Step 7:
Confirm your order.

That is it! You are all done.
If you need any help along the way, give us a call on +880 - 9617223344, Every day from 10:00 AM to 7:00 PM, so we can talk you through it.

Can I place an order for a product that is out of stock?

We regularly update our product range with new items, but occasionally, you may miss out on something. Enter your email address in the Notify Me box next to the product, and you will be the first to know when it's back in stock.

Where do I get the size guide?

You will get the size guide from product details section.

I was disconnected from the Internet while my order was being processed. How do I complete my order?

That sounds terrible. If a Thank You screen has not been displayed, it means your order hasn't been processed. Restart the process and try again.

Are these prices equal to MRP? Is there any extra tax?

All prices are equal to the MRP retailed at the stores. All prices mentioned on this site are final prices, inclusive of taxes in Bangladesh.

How do I check the status of my order?

Please tap on “My Orders” section under the main menu of the website to check your order status.

How can I pay through Apex Rewards points?

Step 1:
Go to the product details page and click “Add to cart”

Step 2:
Select Color & Size

Step 3:
Click Buy now

Step 4:
Place Address

Step 5:
Select Payment methods (Here you will get Apex Reward Points option)

How can I use voucher code?

Step 1:
Visit apex4u.com

Step 2:
Login/Register yourself with your voucher code received mobile number/email id

Step 3:
Add your desired products to the shopping cart

Step 4:
Once you finish adding your products, Click ‘View Cart’
Based on your bill amount, type the voucher code and click ‘Apply Coupon’

Step 5:
Please select payment mood Cash on delivery

How do I know the material details of the product?

Please check the material information from product details page.

How can I check if Apex delivers to my area code?

Apex delivers all over the Bangladesh.

How are orders placed on Apex delivered to me?

All orders placed on Apex are dispatched through our own courier service - Apex Logistics or through other courier partners.

What will be the delivery Charge?

Delivery charge inside of Dhaka is 80 BDT and outside of Dhaka is 100 BDT.

Does Apex deliver products outside Bangladesh?

No. At this point, Apex delivers products only within Bangladesh.

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery.

The size I want is not available.

The shopping season is still on & the products are sold out in a flash. May we suggest you look for similar products? Log on to Apex and you will see new products are being added every day.