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FAQ

SIGN UP & LOG IN

How do I create an account on Apex?
You can create your account on Apex by entering and verifying your mobile number. Click on "Register" after that and fill up the form to create your Apex Account.

How do I login on Apex? I used to login with email, Google/Facebook login?
For older users of Apex who used to login with email/Google/Facebook, enter your mobile number and OTP, then choose your method of login under "Already have an account?". Once you have entered the details, you will be logged in to your account. Next time onwards, you can use your mobile and OTP for easy login.

Why am I asked for password after entering OTP while trying to login?
Apex security policy sometimes requires you to enter your password if you have not logged in with OTP for a very long time. This is done to ensure that no one else can access your account after you have discarded your mobile number and it is assigned to someone else as per government policy.

Can I still login with password on Apex?
You can login with mobile number and password. This works if your mobile number is verified on your account. To login with mobile and password, enter your mobile number and "Continue". On the OTP page, you will find the option to login with password. However, it is highly recommended that you login with OTP for convenience and security.

What if I do not receive an OTP due to poor network connectivity?
If you are not receiving an OTP use the "Login with password" option to login to your Apex account.

What is account recovery on Apex?
You can go to account log in option and select ‘Forgot Password’. You will receive an email with password recovery link to you registered email address.

How can I change my mobile number that I use to login on Apex?
You can log in to your account and change it from your Profile > Edit Profile.

Why is my account locked?
Apex locks accounts for a specified time period or permanently in case there are too many failed login attempts to your account. This is for the security of your account. You should be able to gain access back to your account by resetting your password or call customer care for further help.

 

ORDERS

Can I buy shoes online without trying them out?
Buying shoes online without trying them on is not a problem if you know your size correctly. This is because in Bangladesh, almost every shoe company follows a standard sizing system.

How to place an order on Apex?
Easy! 

  • Find the products you want to buy by searching for them or by browsing our product categories.
  •  Add these products to your basket with the 'Add to Cart’ button.
  • Click your mini basket from the top right of the screen and hit the 'Checkout Now' button.
  • Enter your shipping information and payment information and complete the order by hitting ‘Pay Now’ for electronic payment options or ‘Place your order’ for Cash on Delivery.

That is it! You are all done.

If you need any help along the way, give us a call on +880 - 9617223344, Saturday to Thursday, 9:00 AM to 8:00 PM, so we can talk you through it.

Can I place an order for a product that is out of stock?
We regularly update our product range with new items, but occasionally, you may miss out on something. Enter your email address in the Notify Me box next to the product, and you will be the first to know when it's back in stock.

I was disconnected from the Internet while my order was being processed. How do I complete my order?
That sounds terrible. If a Thank You screen has not been displayed, it means your order hasn't been processed. Restart the process and try again.

Are these prices equal to MRP? Is there any extra tax?
All prices are equal to the MRP retailed at the stores. All prices mentioned on this site are final prices, inclusive of taxes in India.

How do I check the status of my order?
Please tap on “My Orders” section under main menu of the website to check your order status.

How can I check if Apex delivers to my area code?
If you need any help along the way, give us a call on +880 - 9617223344, Saturday to Thursday, 9:00 AM to 8:00 PM, so we can talk you through it.

How are orders placed on Apex delivered to me?
All orders placed on Apex are dispatched through our own courier service - Apex Logistics or through other courier partners.

Does Apex deliver products outside Bangladesh?
No. At this point, Apex delivers products only within Bangladesh.

How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery.

How can I check if Apex delivers to my area code?
If you need any help along the way, give us a call on +880 - 9617223344, Saturday to Thursday, 9:00 AM to 8:00 PM, so we can talk you through it.

How are orders placed on Apex delivered to me?
All orders placed on Apex are dispatched through our own courier service - Apex Logistics or through other courier partners.

Does Apex deliver products outside Bangladesh?
No. At this point, Apex delivers products only within Bangladesh.

How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery.

The size I want, is not available.
The shopping season is still on & the products are sold out in a flash. May we suggest you look for similar products? Log on to Apex and you will see new products are being added every day.

 

SHIPPING

What if I am not at home when my order arrives?
Once our delivery partner receives your order, they will dispatch it directly to your address. If you are unavailable when they arrive, they will make two more delivery attempts.

If you are still unavailable after the third attempt, your order will be returned to us. Call us on +880 - 9617223344, Saturday to Thursday, 9:00 AM to 8:00 PM and we will schedule another delivery in one to two business days.

Will I be charged for delivery?
Yes. However, if your bill value is Tk 2000 & above then you will enjoy our free delivery service.

Is my order confirmed?
You will receive an email and a SMS on order confirmation. Please contact our customer care: [email protected] or +880 – 9617223344

When will I receive my order?
Orders placed inside Dhaka from Monday to Saturday will be delivered in 07 business days, and orders placed outside Dhaka will be delivered in 09 business days. During sales or promotional events, we do get a little busy and may require an additional two to three business days to deliver your order.

How can I track my order?
Please call our customer care: +880 - 9617223344, Saturday to Thursday, 9:00 AM to 8:00 PM.

I have received a damaged product, what should I do?
If you receive a damaged product, please reach out to us on [email protected] or +880 - 9617223344 and we will resolve the issue to your satisfaction.

How do I find out if Apex delivers to my location?
Please contact our customer care: +880 - 9617223344, Saturday to Thursday, 9:00 AM to 8:00 PM.

I have received a damaged product, what should I do?
If you receive a damaged product, please initiate a return, or reach out to us on [email protected] or +880 - 9617223344 and we will resolve the issue to your satisfaction.

My shipping address and billing address may be different. Will that be a problem?
Not at all. You can choose to have separate shipping and billing addresses. Our team will deliver the order to your shipping address.

Do you deliver internationally?
We do not deliver internationally at the moment. You can place your orders from anywhere in the world if the shipping address is in Bangladesh.

Can I request different items from my bag to be delivered separately?
Unfortunately, at the moment we can’t ship different products in the same bag to separate addresses. We hope we can make this happen for you soon.

How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area code is serviceable, you will receive a communication from our end.

What should I do if I miss my delivery?
We understand that you cannot wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order twice, each attempt on a consecutive day. Therefore, if you have missed the delivery please do not worry, we will try to reach you again.

 

APEX REWARDS & MEMBERSHIP

Whatis Apex Rewards?
Apex Rewards is a reward-based loyalty program for Apex customers. It provides members the opportunity to discover and win many exciting rewards and exclusive benefits all while earning loyalty points.

What are the membership categories?
'Apex Rewards'offersthreemembership categories:

  • Regular
  • Gold
  • MTB ApexRewardsGold

 Whatare thebenefitsofApexRewardsMembership?

  • 100 bonus points on registration
  •  Points for every purchase
  •  Birthday / Anniversary coupon
  •  Partnership benefits
  •  Member exclusive sale

Please click on this link to get more details: www.apex4u.com/apex-rewards

How can I become an Apex Rewards member?

  • Customers spending Tk.1,500 or above are eligible for Regular membership
  • Valid name & Mobile No. is mandatory, for online shopping, account needs to be created on https://apex4u.com/ with valid email address and mobile no.
  • Gold members can get promoted to MTB Apex Rewards Gold member by having MTB Apex Rewards VISA PLATINUM credit card.
  • Members can get promoted to Gold by spending Tk. 15,000 annually
  • Customers Spending TK 15,000 and above annually are eligible for Gold membership
  • Customers cannot register from Discount stores & Franchisee stores

 How can I earn points and redeem? 

  • Regular members can earn 1 point for every Tk. 100 purchase
  • Gold members can earn 2 points for every Tk. 100 purchase
  • MTB Apex Rewards Gold members can earn 3 points for every Tk. 100 purchase
  • 01 point is equivalent to Tk. 1
  • Maximum 2,000 points can be redeemed each time
  • Minimum 100 points can be redeemed each time
  • Points validity – 1 year

For point redemption, members will receive an OTP SMS, the OTP will then be verified by cashier, for online shopping on apex4u.com OTP will be sent to customer and customer needs to enter the OTP on checkout section.

What are the terms and conditions on Apex Rewards Membership?

  • Registered members can earn & redeem points at any Apex outlet
  • Discount outlets and discounted products are not under Apex Rewards program
  • Birthday/Anniversary coupon cannot be redeemed on discounted products
  • Any coupon, unless stated will not be applicable on discount or other ongoing campaign
  • Members must provide mobile numbers at cash counter to earn & redeem point against their purchase(s), for online shopping on https://apex4u.com/ members must login to their account to place order and earn or redeem points.
  • Apex Footwear employees cannot register for 'Apex Rewards'
  • Apex reserves the rights to change any of the terms & conditions at any time without prior notice

How can I know more about the Apex Rewards program?
Please call our customer care: +880 - 9617223344, Saturday to Thursday, 9:00 AM to 8:00 PM.