Sign Up & Log In (9)

How do I create an account on Apex?

How do I login on Apex? I used to login with email, Google/Facebook login?

Why am I asked for password after entering OTP while trying to login?

Can I still login with a password on Apex?

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Orders (16)

Can I buy shoes online without trying them out?

How to place an order on Apex?

Can I place an order for a product that is out of stock?

Where do I get the size guide?

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Shipping (10)

What if I am not at home when my order arrives?

Is my order confirmed?

When will I receive my order?

How can I track my order?

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Exchange (4)

How many times exchange will be available?

Which products cannot be exchanged?

From where I can exchange my product?

Is it possible to process exchange request through call center?

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Click & Collect (15)

What is Click & Collect?

How can I order with Click & Collect?

Which items I can order with Click & Collect?

Which stores offer Click & Collect?

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Apex Rewards (24)

What is “Apex Rewards”

How can customers register for Apex Rewards Program?

How many membership tiers are there for Apex Rewards Program?

What is MTB Platinum Tier?

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Stores (3)

How do I find a nearest Apex Store?

Can Apex Rewards Program members redeem points at any outlet?

How can I place an exchange request at Apex stores?

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Others (5)

What is click & collect?

Is it possible to transfer reward points into another mobile number?

Do you have any customer care?

Do Apex have any career opportunity?

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